Policies and FAQs

PROCESSING ORDERS
Please allow 3-4 business days for orders to be ready after purchase.
Any orders submitted on the weekend (Friday, Saturday and Sunday) will be shipped on Monday.
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LOCAL PICK UP
We offer local pick up at The Maker's Hub in Whitby and Markets Ontario - Bowmanville location.
Pick up hours are subject to both businesses availability which will be laid out with the pick up details.
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REFUND POLICY
Please message within 5 days of receiving your order if there are any issues.  At this time we are not accepting any returns due to COVID. If you received a damaged item please send an email with your order number and image of the damage for us to assess and take the next steps. 
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Feel free to send an email to sales@phawsboutique.com.